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Complaining to your cell phone company We found that sending a complaint, concern or question to a cellular server is not always as easy as it should be. Physical addresses for these companies are sometimes difficult to find. In some cases you need to call customer service numbers and wait for automated operators to direct your call before you will reach a service representative. You will always need to have your cell phone number ready. Below are ways that you can contact major cellular companies via phone, mail or email. Action steps for filing a complaint
Mailing address: Phone: Customer Care at 1-800-888-7600
Mailing address: Phone: 1-866-CINGULAR, TTY/TDD 1-866-241-6567
Mailing address: Phone: Customer Support at 1-800-639-6111
Mailing address: Phone: Sprint PCS Customer Care at 1-888-211-4PCS (4727)
Mailing address: Phone: Customer Care at 1-800-937-8997
Mailing address: To find the mailing addresses for your region, enter your zip code at this site. Phone: Customer Relations at 1-800-922-0204.
If you have a complaint regarding your cellular service and you do not receive satisfactory resolution from the company, you can file a complaint with the Federal Communications Commission. The FCC does not handle contractual disputes or violations of state deceptive advertising laws (file these complaints with state attorneys general). The FCC forwards electronic and mail complaints to the service provider and directs the company to respond back to the Commission and the consumer within 30 days. In order to file the complaint, consumers must submit: · their contact information, · the names of all companies involved in the dispute, · the names of company representatives contacted, and · the dates of correspondence with the company. Consumers are also encouraged to maintain documentation of the billing or service problem. The FCC accepts complaints by mail, telephone, fax, email and its online complaint page. MAIL: PHONE: Toll Free: 1-888-CALL-FCC (1-888-225-5322) voice Note: Not all FCC complaints result in fines or meaningful actions, but voicing concerns via the federal agency will ensure that disputes and inquiries are recorded and responded to.
State attorneys general and consumer protection offices will handle complaints about fraud and contract disputes. Based on consumer complaints, state attorneys general have filed lawsuits against wireless companies, resulting in refunds to consumers and agreements by some companies to reform certain practices. Find your Attorney General's Office here. When filing a complaint with a state attorney general’s office, explain in detail, with documentation, what the problem is, who it is with, what you have done and what you want to be done: · Identify the business. Include the name and current address of the business. An agency will not be able to help very much without the firm's correct name and current address. · Describe the problem. Describe as completely as you can the problem with the product or service you have purchased. Were you told something that was untrue? Describe what you were told and how it was untrue. · Explain what you want the business to do. Specifically state how much money should be refunded or exactly how you want a product fixed or a service performed. · Include photocopies. Always include photocopies of documents relevant to your complaint, including receipts, warranties, both sides of cancelled checks, contracts, etc. Do not send originals. Only send copies, except upon request of the agency to which you are making your complaint (and if you’re asked to send the original, make sure you keep a copy). |