EscapeCellHell.org is a project of Consumers Union. Our goal is to increase the power of consumers and improve service and options in the wireless phone market. States and the federal government have seen a marked increase in wireless complaints in the past few years, yet there are no baseline customer safeguards. By fighting for basic standards like simplified disclosures, adequate trial periods, fair contracts and understandable bills, EscapeCellHell.org aims to improve wireless service plans and call quality. EscapeCellHell.org also gives consumers advice on comparison shopping for cell phone service, tips on how to complain, and information on cell phone safety.

Consumers Union also has a broader campaign on communications policy --HearUsNow.org -- that brings up-to-date information and advice about the media world...from digital TV to Internet privacy to cell phone company mergers. You'll find shopping tips, advice on evaluating service options, ways to complain more effectively, and opportunities to take action on hot communications issues.

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EscapeCellHell Outreach Materials