Press Release

Wednesday, June 14, 2000

Contact:
Frank Torres/David Butler
Wash DC Office: (202) 462-6262
or Gail Hillebrand/Michael McCauley
West Coast Office (415) 431-6747

ELECTRONIC SIGNATURE BILL NEARS APPROVAL BY CONGRESS, PRESIDENT
Consumers Union offers tips before you sign your name on the digital line

Washington, DC - The House of Representatives today is set to approve the final version of "electronic signatures" legislation, a bill to give "digital" contracts the same legal status as pen-and-paper contracts.

Once the House passes the bill, the Senate is likely to give its approval, paving the way to the White House, where President Clinton is expected to sign the bill into law.

The bill would allow consumers to use the Internet to agree to many types of major business transactions, such as purchasing a car, buying an insurance policy, or closing a mortgage. Consumers could "sign" a contract electronically without using pen and paper. Ongoing notices, statements, and other disclosures could be sent and received electronically as well.

The bill does not address how a consumer will actually obtain an electronic signature, nor does it address the security of electronic contracts.

Frank Torres, legislative counsel for Consumers Union, said the bill is not ideal, but it does offer consumers some protections to safely conduct their business online.

"This bill does an adequate job of ensuring that consumers will be reasonably protected when they sign a contract using the Internet," Torres said, "but you should always be careful and cautious before you sign your name on the digital line."

The bill says consumers must give their consent to receive documents electronically. The consumer always has the option of receiving paper documents instead. If a consumer chooses to receive electronic notices, the company must verify that the consumer has the proper hardware and software to read the notices. A consumer can withdraw consent and request paper documents, but the business can charge a fee. The bill also says certain urgent notices -- such as utility shut-off, foreclosure, and default -- must be sent only on paper in order to ensure that consumers do not miss critical notices simply because their computers were down.

As the bill nears approval in Washington, state governments are considering another e-commerce measure called the Uniform Electronic Transactions Act (UETA). Consumers Union believes the federal bill contains stronger standards for consent, disclosure, and document tampering than UETA, which some states have already passed. Consumers Union believes any state that moves forward with UETA should make it clear in that does not intend to interfere with the consumer protections of the federal "e-sign" bill.

Consumers Union, publisher of Consumer Reports magazine, is an independent nonprofit testing, educational and information organization serving only the consumers. We are a comprehensive source of unbiased advice about products and services, personal finance, health, nutrition and other consumer concerns. Since 1936, our mission has been to test products, inform the public and protect consumers.


CONSUMERS UNION'S
TIPS FOR CONSUMERS
WHEN USING "ELECTRONIC" SIGNATURES
TO SIGN ONLINE CONTRACTS

  • Do not consent to an electronic contract or to receive electronic notices if you are uncomfortable using a computer or do not understand how to use e-mail.
  • Do not consent to an electronic contract or to receive electronic documents until you are certain that your computer's software and hardware are compatible with the business' computer system.
  • Remember that you can opt to receive documents on paper instead of electronically if you prefer.
  • As with any contract, read the fine print. Don't agree to a contract that you don't understand.
  • Keep back-up paper copies of the electronic documents you receive, and keep a list of the businesses with which you agree to receive electronic documents.
  • Notify the businesses of any changes that may affect your ability to receive e-mail, such as changing your e-mail address, your hardware, or your software.
  • Close any unused email accounts.
  • Don't give out your email address to any business if you don't want to receive email notices from that business.
  • Be sure to notify the business if you have any problems receiving its e-mails or opening its documents.
***

Consumers Union, publisher of Consumer Reports magazine, is an independent nonprofit testing, educational and information organization serving only the consumers. We are a comprehensive source of unbiased advice about products and services, personal finance, health, nutrition and other consumer concerns. Since 1936, our mission has been to test products, inform the public and protect consumers.


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