Excerpts from Congressional Debate on the
Federal Electronic Signatures in Global and National Commerce Act
 

Ms. PELOSI.

I am pleased that language was added to S. 761 which established "consumer consent'' provisions requiring that consumers be given a choice as to whether they want to receive legal notices and records electronically or in writing. In order to prevent fraud, consumers would also have to grant or confirm their consent electronically before they would be allowed to receive electronic notices and records.

Source: Congressional Record - Extension of Remarks, Thursday, June 15, 2000, 106th Congress, 2nd Session, 146 Cong Rec E 1026.

Mr. SESSIONS.

Under current law, contracts and agreements among businesses and individuals are considered binding when the second party indicates agreement to terms with that signature. This system has worked fine for many years. However, the widespread use of computers and electronic means of communication have made this system antiquated and inefficient. The Electronic Signatures in Global and National Commerce Act will ensure that the United States will remain the leader in the 21st Century marketplace by giving legal and uniform status to electronic signatures. Electronic signatures would become binding, just like a handwritten signature.

Under the legislation, Americans would still be covered by the existing consumer protection laws should they choose to use this type of signature. Additionally, the legislation requires consent of the consumer to use electronic signature. No consumer would be forced into using electronic signature if they would feel more comfortable using a handwritten or normal signature.

Source: Congressional Record - House, Wednesday, June 14, 2000, 106th Congress, 2nd Session, 146 Cong Rec H 4347.

Mr. HALL.

The measure before us would give legal validity to electronic signatures on business transactions, and this will help e-commerce by providing a uniform standard among the states. I am pleased that this conference agreement includes protections aimed at reducing consumer fraud.

Source: Congressional Record - House, Wednesday, June 14, 2000, 106th Congress, 2nd Session, 146 Cong Rec H 4347.

Mr. TAUZIN.

I am the first to tell Members it is not perfect in that regard. It literally goes overboard to make sure that when people consent to be part of the electronic age, that they really consent. It even has language in it that says that we have to prove that we are capable of receiving all the documents and notices and information that we are consenting to be part of in the electronic age; not just giving our e-mail address as we would give our phone number and address in the paper age, but actually proving that our computer is capable of handling all the information that is going to be faxed or e-mailed to us as part of the electronic transaction.


But the bottom line is that nothing requires an American to use the services of the Internet or to use this bill to sign electronically for purchases and sales. This is purely voluntary. It is an opt-in system. We have to consent to it. We have to know what we are consenting to. We have to prove we are capable of literally giving the consent, prove we have the equipment and means by which to engage in electronic business in this new age. It is a pretty extensive consent agreement provision.

It also contains language making sure that the consumer protection laws of every State are incorporated, that they are maintained. Noting takes away from the protection that consumers now enjoy from those who would like to defraud us.

Source: Congressional Record - House, Wednesday, June 14, 2000, 106th Congress, 2nd Session, 146 Cong Rec H 4348.

Mr. DREIER.

For example, under the conference report, consumers who initially consent in paper and ink to receive electronic records will need to either reconsent or reconfirm or confirm their consent by electronic means. Then each time there are changes in any of the hardware or software requirements for accessing a record that consumers have consented to receive electronically, the provider must obtain new consents from all of the affected consumers.

Source: Congressional Record - House, Wednesday, June 14, 2000, 106th Congress, 2nd Session, 146 Cong Rec H 4349.

Mr. MARKEY.

Without question many existing requirements for written records are antiquated whose provision or availability in an electronic version of the same information can suffice to meet any legal requirements or policy goals.

However, there are many other existing requirements for written records which are not antiquated and whose provision or availability in written form serves clear consumer protection goals. As we progress into the digital future, this conference report is careful not to jettison prematurely many important consumer protection provisions simply to demonstrate our enthusiasm for all things digital.

The legislation strikes the right balance by clarifying that electronic contracts or agreements that are otherwise required to be in writing must accurately reflect the information set forth in the contract after it was first generated and must remain accessible for later reference, transmission, and printing. The conference report also preserves a consumers right to receive records in writing. If a consumer wants a record that is required to be in writing to be provided in writing, a consumer still has that right while allowing other consumers, who may prefer to receive records in electronic form, to elect to do so.

This conference report also fixes and vastly improves the process by which consumers may "opt-in'' to receiving electronic records. A consumer wishing to receive specific records in electronic form must separately and affirmatively consent to the provision of such records in electronic form in order for a vendor to provide electronic records.

In addition this legislation also safeguards the consumer protection policies that have historically served to adequately inform consumers of potentially life-changing events or safety issues. The conference report wisely requires written notices for any notice dealing with court orders and official court documents--including legal briefs and court pleadings, any notice concerning the cancellation of utility services such as water, heat or power service, for foreclosure or eviction notices. It also would require the continuation of written notices for the cancellation or termination of health insurance or benefits or life insurance benefits.


Section 101(d) recognizes the importance of accuracy and accessibility in electronic records, which is of utmost importance for investor protection and prevention of fraud. Section 104(b)(3) recognizes the need for agencies, such as the SEC, to provide performance standards relating to accuracy, document integrity, and accessibility in their electronic recordkeeping and retention rules. This is intended to preserve requirements such as the SEC's existing electronic recordkeeping rule, Rule 17a-4(f), which specifies that electronic recordkeeping systems must preserve records in a non-rewriteable and non-erasable manner. The Conferees also expect the SEC to work with the securities SROs to the extent necessary to ensure that accuracy, accessibility, and integrity standards also cover SRO recordkeeping requirements in an electronic environment.

Section 104 of the Conference Report specifically permits federal regulatory agencies, such as the SEC, to interpret the law to require retention of written records in paper form if there is a compelling governmental interest in law enforcement for imposing such requirement, and if, imposing such requirement is essential to attaining such interest. For example, we specifically expect the SEC would be able to use this provision to require brokers to keep written records of all disclosures and agreements required to be obtained by the SEC's penny stock rules.

Source: Congressional Record - House, Wednesday, June 14, 2000, 106th Congress, 2nd Session, 146 Cong Rec H 4349-4350.

Mr. BLILEY.

Mr. Speaker, I do want to take a moment to discuss the important consumer provisions in this bill which were the subject of much discussion throughout the negotiating process. First, under E-Sign, engaging in electronic transactions is purely voluntary.

No one will be forced into using or accepting an electronic signature or record. Consumers that do not want to participate in electronic commerce will not be forced or duped into doing so.

Second, all existing Federal and State consumer protection laws remain in place.

Third, we have included a strong consumer consent provision whereby consumers are provided clear disclosure of terms before they consent to any agreement. We also have included an important provision to ensure that consumers will be able to access any electronic record that is sent to them.

Source: Congressional Record - House, Wednesday, June 14, 2000, 106th Congress, 2nd Session, 146 Cong Rec H 4351

Mr. DINGELL.

These joint efforts led to the adoption of strong consumer consent provisions. These provisions require that consumers affirmatively consent to receive information in electronic form. Furthermore, these provisions require that the consumer actually demonstrate its ability to be open and to gain access to the information in the format that it will be transmitted. Other consumer protections contained in the conference report include requirements relating to integrity of records and security to guard against tampering. Federal regulatory agencies may grant exemptions from the consent requirements under certain limited circumstances. Businesses may be required to maintain paper copies of contracts or records, if there is a compelling law enforcement or national security interest.

Moreover, many critical documents continue to be provided and retained on papers, such as wills, adoption, divorce matters, court orders, utility termination notices, foreclosure and eviction notices, insurance cancellation, product recalls, and warnings required to accompany transportation of hazardous materials.

Preservation of Rights and Obligations.--Section 101(b)(1). The Conferees added a new Section 101(b)(1) which provides that this Title I does not "limit, alter, or otherwise affect any requirement imposed by a statute, regulation, or rule of law relating to the rights and obligations of persons under such statute, regulation, or rule of law other than a requirement that contracts or other records be written, signed, or in nonelectronic form.'' This savings clause makes clear that existing legal requirements that do not involve the writing, signature, or paper form of a contract or other record are not affected by Title I. Thus, for example, a transaction into which a consumer enters electronically is still subject to scrutiny under applicable State and Federal laws that prohibit unfair and deceptive acts and practices. So, if a consumer were deceived or unfairly convinced in some way to enter into the electronic transaction, State and Federal unfair and deceptive practices laws might still apply even though the consumer was properly notified of their rights under Section 101(c) and consent to the electronic notices and contracts was properly obtained. In other words, compliance with the Act's consumer consent requirements does not make it unnecessary for the transaction and parties to the transaction to comply with other applicable statutes, regulations or rules of law.

Preservation of Consumer Protections.--Section 101(c)(2)(A). The Conferees preserved an important provision from the House bill which provides that: "nothing in this title affects the content or timing of any disclosure or other record required to be provided or made available to any consumer under any statute, regulation, or other rule of law.'' So, for example, if a statute requires that a disclosure be provided within 24 hours of a certain event and that the disclosure include specific language set forth clearly and conspicuously, that requirement could be met by an electronic disclosure provided within 24 hours of that event, which disclosure included the specific language, set forth clearly and conspicuously. However, simply providing a notice electronically does not obviate the need to satisfy the underlying statute's requirements for timing and content.


Exemptions to Preemption.--Section 102(a). This subsection expressly gives the States the authority to modify, limit or supersede provisions of Section 101 in certain ways if the State enacts the provisions of the Uniform Electronic Transactions Act as approved and recommended for enactment by the National Conference of Commissioners on Uniform State Laws in 1999 (UETA).

Prevention of Circumvention.--Section 102(c). Under Section 102(a), States may supersede this Act if they adopt UETA, subject to certain limitations section forth in Section 102(a). Section 8(b)(2) of UETA allows States to impose delivery requirements. Section 102(c) makes clear that States retain the authority provided under Section 8(b)(2), provided that the State does not circumvent Titles I or II of this Act by imposing nonelectronic delivery methods. Thus, provided that the delivery methods required are electronic and do not require that notices and records be delivered in paper form, States retain their authority under Section 8(b)(2) of UETA to establish delivery requirements.

It is impossible to envision all of the ways in which this Act will affect existing statutory requirements. This interpretative authority will allow regulatory agencies to provide legal certainty about interpretations to affected parties. Moreover, this authority will allow regulatory agencies to take steps to address abusive electronic practices that might arise that are inconsistent with the goals of their underlying statutes. For example, if a broker were to deceive a person into pledging equity in their home for a loan based on false representations about the loan's terms and conditions, the broker's action could be challenged under any applicable statute that prohibited such deception and false representations, even if the consumer executed the loan documents electronically and consented to the use of the electronic contract and records in compliance with the terms of this Act. Without this authority, predators might argue that this Act somehow immunizes the abusive practice, notwithstanding the underlying statutory requirement, and consumers and competitors would have to wait for resolution of the issue through litigation.

Source: Congressional Record - House, Wednesday, June 14, 2000, 106th Congress, 2nd Session, 146 Cong Rec H 4757-4358.

Mr. TAUZIN.

S. 761, I must also mention, provides for extensive consumer protection. Not only are existing state and federal consumer protection laws unaffected, but the provisions regarding consent afford consumers with the greatest possible safeguards against fraud imaginable. Consumers must opt-in to electronic transactions, receive full disclosure of terms and conditions, and ultimately prove that they can electronically access and retain the information that is the subject of the consent. I submit that in all my time in Congress, I have never seen a more involved statutory framework for purposes of manifesting consent.

Source: Congressional Record - House, Wednesday, June 14, 2000, 106th Congress, 2nd Session, 146 Cong Rec H 4360.

Mr. BERMAN.


Our efforts to oppose the worst of this legislation have led to a very good result. The conference has reshaped the bill to protect consumers from fraud and to provide assurances that consumers will know their legal rights before they opt-in in receiving electronic records, understand what records will be affected, and to be able to get the records in paper should they need to.

Further, the report preserves State and Federal unfair deceptive practices laws.

The conference report establishes a principle that the Internet must be a safe place for consumers. I credit my Democratic colleagues, the gentleman from Michigan (Mr. Dingell) and his other colleagues on the conference committee, for defending the need to preserve consumer protections and the excellent leadership of the gentleman from Virginia (Chairman Bliley) in achieving an appropriate balance in an excellent piece of legislation.

I am confident that, in passing this report, we will be passing a bill that will enable electronic conference to go ahead without undermining consumer protections or the Government's ability to fulfill its role in industry oversight. A very good job has been done by the conference committee.

Source: Congressional Record - House, Wednesday, June 14, 2000, 106th Congress, 2nd Session, 146 Cong Rec H 4363.

Mrs. MORELLA.

This conference report, however, does not take this step lightly. There is an understanding of the newness of the medium. And to balance the concerns of cautious consumers, the legislation includes provisions meant to protect their interests.

For instance, businesses must receive the consumer's consent before they conduct their dealings electronically. Also, very sensitive information still must be transmitted physically. Cancellation or termination of health insurance cannot be done via e-mail.

Source: Congressional Record - House, Wednesday, June 14, 2000, 106th Congress, 2nd Session, 146 Cong Rec H 4363-4364.

Mr. INSLEE.

Secondly, Mr. Speaker, I want to say that we have achieved a market success in making sure that consumer rights are protected when this new technology is used.

Several of us had an amendment when the bill was in the House that made sure that all consumer protections in the country, all the substantive notices and consumer protections, in fact those protections of consumers will remain in under this new law.

In addition, it will make sure that only when consumers want to use electronic measures will they be used. So it is a great day.

Source: Congressional Record - House, Wednesday, June 14, 2000, 106th Congress, 2nd Session, 146 Cong Rec H 4364.

Mr. DINGELL.

He offered the amendment which very significantly improved the legislation by affording very significant protections to consumers and to the public who would use this legislation. That amendment remains in the legislation, and it is going to be very helpful.

Source: Congressional Record - House, Wednesday, June 14, 2000, 106th Congress, 2nd Session, 146 Cong Rec H 4364.

Mr. SANDLIN.

The new federal law, as proposed in this conference agreement, would allow states to modify the law, provided that the modifications are consistent with the federal standard and technology neutral.

Not only does the proposed national standard give states flexibility with regards to its implementation, but it also protects the consumer. Under this agreement, a business must present the consumer with a statement informing them of their right to have notices and records provided electronically or in writing. Consumer protections are further ensured by allowing the consumer to withdraw the original consent agreement and requiring the business to provide the alternative source of transmission.

Source: Congressional Record - House, Wednesday, June 14, 2000, 106th Congress, 2nd Session, 146 Cong Rec H 4365.

Mr. LAFALCE.


The legislation achieves the important objective of facilitating the use of electronic records and signatures in interstate and foreign commerce. The bill also provides that agreements, records, or contracts entered into have the same legal effect and recognition as paper transactions. Both of these objectives are complemented with provisions to ensure that consumers receive the same level of legal protection regardless of whether they conduct their transactions on paper or on line. For example, consumers must affirmatively consent electronically to receiving electronic records in a manner that reasonably demonstrates that they can access the information provided. In addition, the legislation provides that certain notices must be provided in paper, such as notices critical for the protection of consumers and public health and safety, notices of cancellation of all forms of insurance and insurance benefits, notices of default or actions to collect debts, and others.

When this legislation was initially debated on the House floor last year, I expressed concerns about its impact on existing consumer and fair lending laws and regulations. My concern centered on the potential for consumers to receive one level of protection for in-person, paper transactions, and another for on-line transactions. I was also concerned about the potential for unscrupulous and predatory practices. As a result, Banking Committee Chairman Leach and I, at my behest, wrote to the Federal Reserve to elicit their views on the legislation. The Federal Reserve, which administers consumer financial services and fair lending laws, shared my concerns and agreed that preserving its regulatory authority was essential to protecting consumers under existing consumer laws. I am happy to note that the conference report preserves this important regulatory authority, which has the dual benefit of protecting consumers from predatory practices, and providing the legal clarity that spares businesses from unnecessary litigation.

Source: Congressional Record - House, Wednesday, June 14, 2000, 106th Congress, 2nd Session, 146 Cong Rec H 4365.

Mr. LEAHY.

I think that this is a good piece of legislation. I think it should pass. It includes consumer protections and balance that were lacking from the House-passed bill and builds upon the narrower provisions of the Senate-passed bill to include some additional provisions regarding record retention.

I think most of those in the various industries that will be affected, who want an electronic signature bill, realize they have to have something that would have consumer protection in it. Otherwise, we could see companies that do not have a strong sense of consumer ethics misuse the bill. The public reaction would be such that a subsequent Congress would wipe out all the gains we made.

What has happened now is we have written in good protections. The best companies, those companies that value their reputation and are in for the long haul, will follow these rules without any hesitation. But companies that may think of this as a chance to make profits--sudden profits--from people who are not computer literate, people who are just coming across the digital divide, they will be stopped from preying on the innocent.

Source: Congressional Record - Senate, Thursday, June 15, 2000, 106th Congress, 2nd Session, 146 Cong Rec S 5176.

Mr. WYDEN.

At the end of the day, this is not a perfect bill. I do not think any of the conferees would argue that it is. But it is a very good bill. It is a very good bill because, as a result of three Senate committees and thousands of hours, we took key principles of what was known as the old economy--consumer protection, informed consent, making sure that the vulnerable, the elderly, and people for whom the home and health care are lifeline concerns--we ensured that they will be protected, while at the same time allowing those in the financial services industry, who came to us with sensible suggestions for saving time and money--by taking records from paper to the electronic world--to have their concerns addressed, while at the same time being true to fundamental values of consumer protection and the fusing together of the new and the old economy. That is what I think makes this legislation so special.

Source: Congressional Record - Senate, Thursday, June 15, 2000, 106th Congress, 2nd Session, 146 Cong Rec S 5217.

Mr. MCCAIN.

And this bill recognizes that without consumer confidence, the Internet can never reach its full potential. Thus, this bill empowers consumers to conduct transactions or receive records electronically without foregoing the benefits of State consumer disclosure requirements.

Specifically, the bill would provide that when consumers choose to conduct transactions or receive records electronically, electronic records can satisfy laws requiring a written consumer disclosure if: consumers have been given a statement explaining what records they are agreeing to receive electronically, the procedures for withdrawing consent, and any relevant fees, and consumers consent, or confirm consent electronically, in a manner that reasonably demonstrates that they can actually access the information.

The goal of these consumer protection provisions is basic fairness. To that end, if a business changes hardware or software requirements in a way that precludes the consumer from accessing or retaining the records, the consumer can withdraw consent--without a fee.

Source: Congressional Record - Senate, Thursday, June 15, 2000, 106th Congress, 2nd Session, 146 Cong Rec S 5218.

Mr. LEAHY.

It avoids facilitating predatory or unlawful practices.

This is not rocket science. But they want to make sure the American people can trust the electronic world as they trust paperwork. The American public have enough concern when they go online. They worry whether their privacy will be protected and whether damage by a computer virus will hurt their computer, whether a computer hacker will steal personal information or adopt their identity, wreak havoc with their good name, or whether their children will meet a sexual predator. These are all drags on electronic commerce and show the people have to be concerned.

The AARP found that of consumers over the age of 45, half of them worry that electronic contracts will give them less protection than paper contracts. That is what we want to avoid.

The United States has been the incubator of the Internet throughout its infancy. And the world closely watches whenever we in our country debate or enact policies that affect the Internet. That is another reason why we must act carefully and intelligently when we pass Internet-related laws. The rest of the world watches and follows our example.

We have produced a charter for the next growth phase of e-commerce. This bill will be closely watched, widely read, and will be emulated across the world. Because of that and because most Americans want to make sure we can take our consumer laws for granted, we are presented the most significant consumer issues of a decade or longer. We have improved what the bill almost became considerably, to the benefit of consumers and in the interests of the smooth and sensible forward progress of Internet commerce.

This bill does strike a constructive balance. It advances electronic commerce but doesn't terminate or mangle the basic rights of consumers.

It ensures effective consumer consent to the replacement of paper notices with electronic notices.

It ensures that electronic records are accurate, and relevant parties can retain and access them.

It avoids unintended consequences in areas outside the scope of the bill by providing clear federal regulatory authority for records not covered by the bill's "consumer'' provisions.

And, it avoids facilitating predatory or unlawful practices.

I will now describe how the conference report give effect to the Democratic Senators' five basic principles.

First, the conference report will ensure informed and effective consumer consent to the replacement of paper notices and disclosures with electronic notices and disclosures, so that consumers are not forced or tricked into receiving notices and disclosures in an electronic form that they cannot access or decipher.

Under the House bill, a business could obtain a consumer's "consent'' simply by specifying the hardware and software needed to access the notices and disclosures. This approach would have done little or nothing to protect technologically unsophisticated consumers, who may not know whether they have the necessary hardware and software even if the technical specifications are provided.

I maintained that any standard for affirmative consent must require consumers to consent electronically to the provision of electronic notices and disclosures in a manner that verified the consumer's capacity to access the information in the form in which it would be sent. Such a mechanism provides a check against coercion, and additional assurance that the consumer actually has an operating e-mail address and the other technical means for accessing the information.

Section 101(c) of the conference report requires the use of a technological check, while leaving companies with ample flexibility to develop their own procedures. The critical language, which Senator Wyden and I developed and proposed, provides that a consumer's consent to the provision of information in electronic form must involve a demonstration that the consumer can actually receive and read the information. Section 101(c) also provides that if there is a material change in the hardware or software requirements needed to access or retain the information, the company must again verify that the consumer can receive and read the information, or allow the consumer to withdraw his or her consent without the imposition of any conditions, consequences or fees. In addition, prior to any consent, a consumer must be notified of his or her rights, including the right to receive notices on paper and any available option for reverting to paper after an electronic relationship has been established.

I should also explain the significance of section 101(c)(6), which was added at the request of the Democratic conferees. This provision makes clear that a telephone conversation cannot be substituted for a written notice to a consumer. For decades, consumer laws have required that notices be in writing, because that form is one that the consumer can preserve, to which the consumer can refer, and which is capable of demonstrating after the fact what information was provided. Under appropriate conditions, electronic communications can mimic those characteristics; but oral notice over the telephone will never be sufficient to protect consumer interests.

Second, the conference report will ensure that electronic contracts and other electronic records are accurate and that relevant persons can retain and access them. Consumers must be able to retain electronic records and must have some assurance that they provide reasonable guarantees of the accuracy and integrity of the information that they contain.

Under section 101(e) of the conference report, the legal effect of an electronic contract or record may be denied if it is not in a form that can be retained and accurately reproduced for later reference and settlement of disputes. This means that the parties to a contract may not satisfy a statute of frauds requirement that the contract be in writing simply by flashing an electronic version of the contract on a computer screen. Similarly, product warranties must be provided to purchasers in a form that they can retain and use to enforce their rights in the event that the product fails.

The conference report raises no such concerns. For one thing, it specifically excludes from its scope any documents required to accompany the transportation or handling of hazardous materials, pesticides, and other toxic or dangerous materials. For another thing, it expressly preserves all Federal and State requirements that information be posted, displayed or publicly affixed. In addition to allaying concerns about OSHA-warnings, this provision ensures that the bill will not inadvertently undermine Federal and State labeling requirements, such as requirements that poisonous products be labeled with the skull and crossbones symbol.

Fifth and finally, the conference report avoids the problem created by many earlier drafts, including the House bill, of potentially facilitating unfair and deceptive practices. It does this through a broad savings clause which clarifies that the bill does not limit any legal requirement or prohibition other than those involving the writing, signature, or paper form of a contract. Laws--including common law rules--that prohibit fraud, unfair or deceptive trade practices, or unconscionable contracts are not affected by this Act. A wrongdoer may not argue that fraudulent conduct that complies with the technical requirements of section 101(c) is beyond the reach of anti-fraud laws. By the same token, a consumer is always entitled to assert that an electronic signature is a forgery, was used without authority, or otherwise is invalid for reasons that would invalidate the effect of a signature in written form.

That being said, the conference report appropriately rejects the massively preemptive approach taken by earlier versions of this legislation, including the House-passed bill. As the National Governors' Association observed in a letter to Congress dated March 14, 2000, "H.R. 1714's ambiguity with respect to preemption was very troubling''. It authorized States to "modify, limit, or supersede'' the Federal statute by adopting the Uniform Electronic Transactions Act (UETA), but then rendered this authorization irrelevant by stating that no State law (including UETA) was effective to the extent that it was inconsistent with the Federal statute or technology specific.

By contrast, the conference report does not preempt the laws of those States that adopt UETA, so long as UETA is adopted in a uniform manner. Such exceptions to UETA as a State may adopt are preempted, but only to the extent that they violate the principle of technological neutrality or are otherwise inconsistent with the Federal statute. This affords States considerable flexibility: for example, a State may enact UETA to incorporate the consumer consent procedures set forth in section 101(c).

The conference report touches upon the issue of delivery in section 101(c)(2)(B), but only with respect to specified methods that require verification or acknowledgment of receipt, such as registered or certified mail. What happens to State law requirements that a notice be sent by first-class mail or personal delivery? How about a law that requires information to be provided, sent, or delivered in writing, but does not specify a particular method of delivery? I raised these questions during the conference, but the conference report provides few answers.

The conference report does provide some guidance in the case of States that enact UETA. In such States, section 8(a) of UETA will govern with respect to general delivery requirements, and section 8(b)(2) of UETA will govern with respect to requirements that information be delivered by a specified method, subject to section 102(c) of the federal legislation. Section 102(c) prevents States that enact UETA from circumventing the federal legislation through the imposition of new nonelectronic delivery methods. Thus, States enacting UETA may continue to prescribe specific delivery methods, so long as there is an electronic alternative for any nonelectronic delivery methods.

This leaves the question of how the Federal legislation will affect Federal delivery requirements and State delivery requirements in non-UETA States. Because our bill is silent on this question, and because repeal and preemption by implication are disfavored, a court or agency interpreting the legislation could reasonably conclude that these Federal and State delivery requirements remain in full force and effect. Indeed, this interpretation is practically compelled by the plain language of the legislative text. It does, however, have the potential to undermine one of our key legislative objectives--that is, the elimination of unintended and unwarranted barriers to electronic commerce. For this reason, it will be tempting to discern in this legislation some sort of plan to permit electronic delivery of information whenever delivery is required by law, even when the law specifies a particular method by which delivery must be made. Let me assure the courts and regulators that have occasion to read these words that this legislator had no such plan.

Source: Congressional Record - Senate, Thursday, June 15, 2000, 106th Congress, 2nd Session, 146 Cong Rec S 5219-5222.

Mr. HOLLINGS.

I am proud to say that the final conference report includes major protections for consumers and the States. Does it include all I would have liked for it to? Of course not. However, it does represent a commendable effort by Republican and Democratic conferees to put forth a law that accomplishes the original goal of establishing a legal framework for the new digital world, while maintaining important protections for American consumers. I have joined with Senators Sarbanes and Wyden introducing an explanatory statement of the legislation, which details how the bill affects consumers and State governments. I would, however, like to highlight a few important provisions:

(1) The agreement ensures that consumers, when giving consent to do a transaction electronically, before their consent can be valid, must be informed of their right to receive records in paper, and of the right to withdraw their consent once given, and that there be some demonstration that the consumer can actually access and retain the document.

(2) It ensures that consumers are able to withdraw consent to receive their required notices under the contract in the event the provider changes the hardware or software in a manner which prevents the consumer from accessing and retaining the document, without costs and fees.

(3) It preserves state unfair and deceptive trade practices laws, so as to ensure that the use of electronic signatures and electronic transactions cannot be used to evade the requirements and prohibitions of these laws.

(4) It preserves important aspects of Federal and State record retention laws and requirements, and gives States some reasonable time to conform their regulations in light of the legislation's affirmation of electronic record retention by regulated industries.

Source: Congressional Record - Senate, Thursday, June 15, 2000, 106th Congress, 2nd Session, 146 Cong Rec S 5228.

Mr. SARBANES.

The Commerce Department reports that the digital divide is actually growing.

For example, the gap between white and minority households has grown 5 percentage points in just one year, from 1997 to 1998.

The gap, based both on education and income increased by 25 and 29 percent in the past year, respectively.

These dramatic and disturbing findings underline the importance of ensuring that, as we move to an electronic world, we make sure that longstanding consumer protections survive the transition. Many of us made clear from the beginning that our goal was to ensure equivalent consumer protections for transactions conducted in the paper and electronic worlds. We have largely achieved that goal.

First among these protections is the common sense provision incorporated in the report that consumer consent to engage in electronic commerce be given electronically. This is a protection against unscrupulous and abusive practices as well as inadvertent mistakes by well meaning vendors.

Electronic consent will greatly enhance the consumer confidence to do business on-line, without resulting in additional burden on businesses--they are, after all, already committed to communicating with the consumer electronically.

The best demonstration of the importance of electronic consent is the fact that the initial conference draft that was provided to Conferees was circulated via e-mail. Yet, despite the fact that our staff is more technologically sophisticated than the average American consumer, many of them were unable to download the document and had to have paper copies hand delivered.

Now, imagine if that was a notice of change in mortgage servicing, or a notice that health insurance benefits are being cut back, or that auto insurance is being cancelled. That family could very well find itself with a sick child on [sic] no health insurance.

Electronic consent would have avoided that problem by ensuring that the consumer is able to read the records provided.

Electronic consent is not, as some people have sought to portray it, relevant only for a transitional period. Compatibility among systems is always important to check, given the significance of the records being transmitted. In addition, the U.S. mail is free to receive and comes to your door. You do not need a computer to receive the mail. You do not need to pay for an internet service provider, and you do not need to go to a public library to fain [sic] access to a computer if you don't have one at home. For all these reasons, electronic consent will be as important in the future as it is today.

Finally, we narrowed the scope of the legislation to ensure that certain notices that simply cannot effectively be made electronically, such as documents carried by vehicles hauling hazardous materials, will continue to be in paper form.

Source: Congressional Record - Senate, Thursday, June 15, 2000, 106th Congress, 2nd Session, 146 Cong Rec S 5229.

Statement of Senators Hollings, Wyden, and Sarbanes Regarding the Electronic Signatures in Global and National Commerce Act

We want to make a number of points about some of the important provisions in the Act we are passing today.

General Rule of Validity. Section 101(a)(1) and (2). The Conferees added the word "solely'' in both sections 101(a)(1) and (2) to ensure that electronic contracts and signatures are not inadvertently immunized by this Act from challenge on grounds other than the absence of a physical writing or signature. Companies and consumers should only be able to agree to reasonable electronic signature technologies. As the definition of the electronic signature makes clear, the electronic signature is only valid under this Act if the person intended to sign the contract. A person accepting an electronic signature should have a duty of care to determine if the signature really was created by the person to whom it is attributed.

Preservation of Rights and Obligations. Section 101(b)(1). The Conferees added a new Section 101(b)(1) which provides that this Title I does not "limit, alter, or otherwise affect any requirement imposed by a statute, regulation, or rule of law relating to the rights and obligations of persons under such statute, regulation, or rule of law other than a requirement that contracts or other records be written, signed, or in nonelectronic form.'' This savings clause makes clear that existing legal requirements that do not involve the writing, signature, or paper form of a contract or other record are not affected by Title I. As a result, laws or regulations or common law rules that prohibit fraud or unfair trade or deceptive practices or unconscionable contracts are not affected by this Act. The use of the word "solely'' throughout section 101(a) is intended to ensure a contract, notice or disclosure which is provided electronically gains no additional validity or sanctity against challenge just because it is in electronic form. The validity of a consent obtained as the result of an unfair or deceptive practice can be challenged and found to be invalid, in which case any records which were provided electronically will be deemed to not have been provided to the consumer. Thus, for example, a transaction into which a consumer enters electronically is still subject to scrutiny under applicable state and Federal laws that prohibit unfair and deceptive acts and practices. So, if a consumer were deceived or unfairly convinced in some way to enter into the electronic transaction, state and Federal unfair and deceptive practices laws might still apply even though the consumer was properly notified of their rights under Section 101(c) and consented to the electronic notices and contract was properly obtained. In other words, compliance with the Act's consumer consent requirements does not make it unnecessary for the transaction and parties to the transaction to comply with other applicable statutes, regulations or rules of law. The basic rules of good faith and fair dealing apply to electronic commerce.

Consent to Electronic Records. Section 101(c)(1). The House bill included an amendment that required that consumers affirmatively consent before they can receive records (included required notices and disclosures and statements) electronically that are legally required to be provided or made available in writing. Special rules apply to electronic transactions entered into by consumers. It is the Congress' intent that the broadest possible interpretation should be applied to the concept of "consumer.'' The definition in Section 106(1) is intended to include persons obtaining credit and insurance, even salaries and pensions--because all of these are "products or services which are used primarily for personal, family or household purposes'' as the word is defined in the Act. Amongst the other changes to this section made in Conference, the Conferees added an important new element: Section 101(c)(1)(C) of the Conference Report requires that the consumer "consents electronically, or confirms his or her consent electronically, in a manner that reasonably demonstrates that the consumer can access information in the electronic form that will be used to provide the information that is the subject of the consent.'' The purpose of this provision is to ensure that, when consumers agree to receive notices electronically, that they can actually open, read, and retain the records that they will be sent electronically. The Act requires that consumers consent electronically--or confirm their consent electronically--in either case, in a manner that allows the consumer to test his capacity to access and retain the electronic records that will be provided to him. The consumer's consent to receive electronic records is not valid unless it is confirmed electronically in a manner meeting the specific requirements of Section 101(c)(1)(C)(ii).

Today, many different technologies can be used to deliver information--each with its own hardware and software requirements. An individual may not know whether the hardware and software on his or her computer will allow a particular technology to operate. (All of us have had the experience of being unable to open an e-mail attachment.) Most individuals lack the technological sophistication to know the exact technical specifications of their computer equipment and software. It is appropriate to require companies to establish an "electronic connection'' with their customers in order to provide assurance that the consumer will be able to access the information in the electronic form in which it will be sent. This one-time "electronic check'' can be as simple as an e-mail to the customer asking the customer to confirm that he or she was able to open the attachment (if the company plans to send notices to the customer via e-mail attachments) and a reply from the customer confirming that he or she was able to open the attachment. This responsibility is not unduly burdensome to e-commerce. As a matter of good customer relations, any legitimate company would want to do confirm that it has a working communications link with its customers.

Preservation of Consumer Protections. Section 101(c)(2)(A). The Conferees preserved an important provision from the House bill which provides that: "nothing in this title affects the content or timing of any disclosure or other record required to be provided or made available to any consumer under any statute, regulation, or other rule of law.'' State and federal law requirements on delivering documents have not been addressed in this Act. The underlying rules on these issues still prevail. It is our view that records provided electronically to consumers must be provided in a manner that has the same expectation for the consumer's actual receipt as was contemplated when the state law requirement for "provided'' was passed. So, for example, if a statute requires that a disclosure be provided within 24 hours of a certain event and that the disclosure include specific language set forth clearly and conspicuously. That requirement could be met by an electronic disclosure if provided within 24 hours of that event, which disclosure included the specific language, set forth clearly and conspicuously. However, simply providing a notice electronically does not obviate the need to satisfy the underlying statute's requirements for timing and content.

Retention of Contracts and Records. Section 101(d)(1) and Section 104(b)(3). The Conferees added provisions that state: "if a statute, regulation, and other rule requires that a contract or other record relating to a transaction... be retained,'' the requirement is met by retaining an electronic record of the information that "accurately reflects the information'' and "remains accessible'' to all who are entitled to it "in a form that is capable of being accurately reproduced for later reference....'' Moreover, Federal or State regulatory agencies may interpret this requirement to specify performance standards to "assure accuracy, record integrity, and accessibility of records that are required to be retained.'' Moreover, these performance standards can be specified in a manner that does not conform to the technology neutrality provisions, provided that the requirement serves, and is substantially related to the achievement of, an important governmental objective. These record retention provisions are essential to the capacity of Federal and State regulatory and law enforcement agencies to ensure compliance with laws. For example, the only way in which a government agency can determine if participants in large government programs are complying with financial and other requirements of those programs may be to require that records be retained in a form that can be readily accessible to government auditors. Similarly, agencies must be able to require that companies implement anti-tampering protections to ensure that electronic records cannot be altered easily by money launderers or embezzlers or others seeking to hide their illegal activity. Without the ability of these agencies to ascertain program compliance through electronic record retention, taxpayers could be exposed to far greater risk of fraud and abuse. Similarly, bank and other financial regulators need to require that records be retained in order that their examiners can insure the safety and soundness of the institutions and their compliance with all relevant regulatory requirements.

Accuracy and Ability to Retain Contracts and Other Records, 101(e). The Conferees added new language in section (e) of 101 to establish that a contract or record which is required under other law to be in writing loses its legal validity unless it is provided electronically to each party in a manner which allows each party to retain and use it at a later time to prove the terms of the record.

Exemptions to Preemption. Section 102(a) allows a state to "modify, limit or supersede section 101'' in one of two ways: (1) by passing the Uniform Electronic Transactions Act ("UETA'') as approved and recommended for enactment by the National Conferences of Commissioners on Uniform State Laws in 1999, or (2) by passing another law which specifies the requirements for use or acceptance of electronic records and electronic signatures which is consistent with this Act. These choices for states are not mutually exclusive. Of course, the rules for consumer consent and accuracy and retainability of electronic records under this Act shall apply in all states that pass the Uniform Electronic Transaction Act or another law on electronic records and signatures in the future, unless the state affirmatively and expressly displaces the requirements of federal law on these points. A state which passed UETA before the passage of this Act could not have intended to displace these federal law requirements. These states would have to pass another law to supercede or displace the requirements of section 101. In a state which enacts UETA after passage of this Act, without expressly limiting the consent, integrity and retainability subsections of 101, those requirements of this Act would remain in effect. The general provisions of UETA, such as the requirement for agreement to receive electronic records in UETA are not inconsistent with and do not displace the more specific requirements of section 101, such as the requirement for a consumer's consent and disclosure in section 101(c).

It is important to note that Section 103(b) lists certain notices which are exempted from the coverage of section 101 (such as notices of cancellation of utility service or insurance coverage). The legal result is that section 101 simply does not apply to the notices listed in section 103. Under section 102(a) a state only has the authority to modify, limit or supercede the coverage of section 101. We specifically intend that a state may not use its authority under section 102, to authorize solely electronic records of those notices listed in section 103.

Source: Congressional Record - Senate, Thursday, June 15, 2000, 106th Congress, 2nd Session, 146 Cong Rec S 5229-5230.

Mr. BLILEY.

The following statement is intended to serve as a guide to the provisions of the conference report accompanying S. 761, the Electronic Signatures in Global and National Commerce Act. The differences between the Senate bill, House amendment, and substitute agreed to in conference are noted below, except for clerical corrections, conforming changes made necessary by agreements reached by the managers, and minor drafting and clerical changes.

General Rule of Validity

Conference Substitute

The conference report includes an opt-in provision allowing consumers to consent to receive electronic records as described below. If a statute, regulation, or other rule of law requires that a record relating to a transaction in or affecting interstate or foreign commerce be provided or made available to a consumer in writing, an electronic record may be substituted if (1) the consumer affirmatively consents to receive an electronic record and has not withdrawn such consent, (2) the consumer, prior to consenting, is provided with a clear and conspicuous statement informing the consumer of rights or options to have the record provided or made available on paper, and the right of the consumer to withdraw the consent to electronic records and of any conditions, consequences (which may include termination of the parties' relationships), or fees in the event of withdrawal of consent. Further, the consumer is informed of whether the consent applies only to the initial transaction or to identified categories of records that follow the initial transaction. Disclosure must also be made describing the procedures the consumer must use to withdraw consent and to update information needed to contact the consumer electronically. The consumer must also be informed of how after the consent, the consumer may, upon request, obtain a paper copy of electronic records, and whether any fee will be charged for such copy.

Pursuant to subsection (c)(1)(C)(i), the consumer must be provided, prior to consenting, with a clear and conspicuous statement describing the hardware and software requirements to access and retain electronic records.

Subsection (c)(1)(C)(ii) requires that the consumer's consent be electronic or that it be confirmed electronically, in a manner that reasonably demonstrates that the consumer will be able to access the various forms of electronic records to which the consent applies. The requirement of a reasonable demonstration is not intended to be burdensome on consumers or the person providing the electronic record, and could be accomplished in many ways. For example, the "reasonable demonstration'' requirement is satisfied if the provider of the electronic records sent the consumer an e-mail with attachments in the formats to be used in providing the records, asked the consumer to open the attachments in order to confirm that he could access the documents, and requested the consumer to indicate in an e-mailed response to the provider of the electronic records that he or she can access information in the attachments. Similarly, the "reasonable demonstration'' requirement is satisfied if it is shown that in response to such an e-mail the consumer actually accesses records in the relevant electronic format. The purpose of the reasonable demonstration provision is to provide consumers with a simple and efficient mechanism to substantiate their ability to access the electronic information that will be provided to them.

Subsection (c)(1)(D) requires that after the consent of a consumer if a change in the hardware or software requirements needed to access or retain electronic records creates a material risk that the consumer will not be able to access or retain a subsequent electronic record that was the subject of the consent, the person providing the electronic record must provide the consumer with a statement of the revised hardware and software requirements for access to and retention of the electronic records, and the right to withdraw consent without the imposition of any fees for such withdrawal and without the imposition of any condition or consequence that was not disclosed. Further, the provider must, pursuant to subparagraph (C)(ii) perform the consumer access test again.

Subsection (c)(2) includes a savings clause making clear that nothing in this title affects the content or timing of any disclosure or other record required to be provided or made available to any consumer under any statute, regulation, or other rule of law. Further, subsection (c)(2) provides that if a law that was enacted prior to this Act expressly requires a record to be provided or made available by a specified method that requires verification or acknowledgment of receipt, the record may be provided or made available electronically only if the method used provides verification or acknowledgment of receipt (whichever is required).

Subsection (c)(6) provides an oral communication or a recording of an oral communication shall not qualify as an electronic record for purposes of this subsection except as otherwise provided under applicable law.

Section 101(d) addresses statutory and regulatory record retention requirements. It states that when a statute, regulation, or other rule of law requires that a record, including a contract, be retained that requirement is satisfied by the retention of an electronic record, if two criteria are met. First, the electronic record must accurately reflect the information set forth in the contract or record required to be retained. Second, that electronic record must remain accessible to all parties who by law are entitled to access the record for the period set out in that law. Moreover, the electronic record must be in a form capable of accurate reproduction for later reference. The reproduction may be by way of transmission, printing or any other method of reproducing records.

Section 101(e) addresses statutory and regulatory requirements that certain records, including contracts, be in writing. The statute of frauds writing requirement exemplifies one such legal requirement. The section states that an electronic record or contract may be denied legal effect and enforceability under section 101(a) of this Act, if such an electronic record is not in a form that is capable of being retained and accurately reproduced for later reference by all parties entitled to retain that contract or record. This provision is intended to reach two qualities of "a writing'' in the non-electronic world. The first such quality of "a writing'' is that it can be retained, e.g., a contract can be filed. The second such quality of "a writing'' is that it can be reproduced, e.g., a contract can be copied.

Subsection (f) clarifies that nothing in title I affects the proximity requirement of any statute, regulation, or other rule of law with respect to any warning, notice, disclosure, or other record required to be posted, displayed, or publicly affixed.

Authority to Alter or Supercede General Rule

Conference Substitute

The conference report adopts a substitute provision. Section 102 of the conference report provides a conditioned process for States to enact their own statutes, regulations or other rules of law dealing with the use and acceptance of electronic signatures and records and thus opt-out of the federal regime. The preemptive effects of this Act apply to both existing and future statutes, regulations, or other rules of law enacted or adopted by a State. Thus, a State could not argue that section 101 does not preempt its statutes, regulations, or other rules of law because they were enacted or adopted prior to the enactment of this Act.

Section 102(a) provides that a State statute, regulation or other rule of law may modify, limit, or supersede the provisions of section 101 only if that State action: (1) constitutes an adoption or enactment of the Uniform Electronic Transactions Act (UETA) as reported and recommended for enactment by the National Conference of Commissioners on Uniform State Laws (NCCUSL) in 1999; or (2) specifies alternative procedures or requirements (or both) for the use or acceptance of electronic signatures or electronic records for establishing the legal effect, validity and enforceability of contracts or records.

It is intended that any State that enacts or adopts UETA in its State to remove itself from Federal preemption pursuant to subsection (a)(1) shall be required to enact or adopt UETA without amendment. Any variation or derivation from the exact UETA document reported and recommended for enactment by NCCUSL shall not qualify under subsection (a)(1). Instead, such efforts and any other effort may or may not be eligible under subsection (a)(2). Thus, a State that enacted a modified version of UETA would not be preempted to the extent that the enactment or adoption by a State met the conditions imposed in subsection (a)(2).

Subsection (a)(1) places a significant limitation on a State that attempts to avoid Federal preemption by enacting or adopting a clean UETA. Section 3(b)(4) of UETA, as reported and recommended for enactment by NCCUSL, allows a State to exclude the application of that State's enactment or adoption of UETA for any "other laws, if any, identified by State.'' This provision provides a potential enormous loophole for a State to prevent the use or acceptance of electronic signatures or electronic records in that State. To remedy this, subsection (a)(1) requires that any exception utilized by a State under section 3(b)(4) of UETA shall be preempted if it is inconsistent with title I or II, or would not be preempted under subsection (a)(2)(ii) (technology neutrality).

As stated above, subsection (a)(2) is designed to cover any attempt except a strict enactment or adoption of UETA (which would be covered by subsection (a)(1)), by a State to escape Federal preemption by enacting or adopting specific alternative procedures or requirements for the use or acceptance of electronic signatures or records. This includes any regulations or State action taken to implement a clean enactment or adoption of UETA. Thus, a regulation or other rule of law issued to implement a State's enactment or adoption of a clean UETA would fall under and be tested against the standards contained in subsection (a)(2) if it strays in any manner from the strict, specific text of UETA, as reported and recommended for enactment by NCCUSL.

Further, some States are enacting or adopting a strict, unamended version of UETA as well as enacting or adopting a companion or separate law that contains further provisions relating to the use or acceptance of electronic signatures or electronic records. Under this Act, such action by the State would prompt both subsection (a)(1) (for the strict enactment or adoption of UETA) and subsection (a)(2) (for the other companion or separate legislation). Subsection (a)(2) would also apply for any amendments made by a state in the future to their statutes, regulations or rules of law pertaining to the original enactment or adoption of UETA that qualified under subsection (a)(1).

Subsection (a)(2) contains two important conditions that limit the extent to which a state could utilize it to opt-out of the federal regime. Specifically, such alternative procedures or requirements: (1) must be consistent with this title and title II; and (2) do not require, or accord greater legal status or effect to, the implementation or application of a specific technology or technological specification for performing the functions of creating, storing, generating, receiving, communicating, or authenticating electronic signatures or records. It is not intended that the singular use of technology or technological specification in subsection (a)(2)(A)(ii) allows a State to set more than one technologies at the expense of other technologies in order to meet this standard. Instead, this limitation is intended to prevent States from setting any specific technology or technological specification, unless otherwise specifically permitted. Further, inclusion of the "or accord greater legal status or effect to'' is intended to prevent a state from giving a leg-up or impose an additional burden on one technology or technical specification that is not applicable to all others.

In addition, subsection (a)(2)(B) requires that a State that utilizes subsection (a)(2) to escape federal preemption must make a specific reference to this Act in any statute, regulation, or other rule of law enacted or adopted after the date of enactment of this Act. This provision is intended, in part, to make it easier to track action by the various States under this subsection for purposes of research.

Specific Exclusions

Conference Substitute

The conference report adopts a substitute provision that follows the House amendment.

Section 103(a) excludes from the application of section 101 any contract, agreement or record to the extent that it is covered by: (1) a statute, regulation or rule of law governing the creation and execution of wills, codicils, or testamentary trusts; (2) a statute, regulation or other rule of law governing adoption, divorce, or other matters of family law; (3) the Uniform Commercial Code as in effect in any state, other than sections 1-107 and 1-206 and Articles 2 and 2A.

Section 103(b) excludes from the application of section 101: (1) court orders or notices or official court documents (including briefs, pleading and other writings) required to be executed in connection with court proceedings; or (2) any notice of: (A) the cancellation or termination of utility services, (B) default, acceleration, repossession, foreclosure or eviction, or the right to cure under a credit agreement secured by, or a rental agreement for, a primary residence of an individual or the cancellation or termination of health insurance or benefits or life insurance benefits (excluding annuities).

The exclusion pertaining to utility services applies to essential consumer services including water, heat and power. This provision does not apply to notices for other broadly used important consumer services, such as telephone, cable television, and Internet access services, etc. Electronic cancellation or termination notices may be used in association with those other services, assuming all of the other elements of Section 101 are met.

Source: Congressional Record - House, Wednesday, June 14, 2000, 106th Congress, 2nd Session, 146 Cong Rec H 4352-4355.

Excerpts prepared by:

Gail Hillebrand
Consumers Union of U.S., Inc.
West Coast Regional Office
1535 Mission St.
San Francisco, CA 94103
(415) 431-6747
hillga@consumer.org
Consumers Union's West Coast Regional Office
7/00

 


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