An Advocate's Guide
to Electronic Benefit Transfer (EBT) in California

Jessica Bartholow
Alameda County Community Food Bank

Debra Garcia
Consumers Union of U.S., Inc.
West Coast Regional Office

November 2002



Report
Acknowledgements
Glossary

List of Website & Contacts
List of Appendices

 

SOLANO COUNTY
EBT ADVISORY COMMITTEE

Charter

PURPOSE

The purpose of the Solano County EBT Advisory Committee is to assist in ensuring that recipients are presented with the best possible Electronic Benefit Transfer (EBT) system.

The Solano County EBT Advisory Committee will participate in the planning, implementation, ongoing evaluation and monitoring of EBT in Solano County and ensuring that community comments and feedback are reported to Solano County Health and Social Services (County) and the Board of Supervisors and/or the Health & Human Services Subcommittee of the Board of Supervisors (HHSS). This includes all phases of EBT: planning, implementation, and evaluation.

Unless otherwise determined by the EBT Advisory Committee, the Committee will meet monthly starting May 2002. The Committee will stop meeting one month after EBT rollout is completed, or at a later date as determined by the Committee. This is not a governing body.

RESPONSIBILITIES

The responsibilities of the EBT Advisory Committee will include the following:

Prior to EBT Roll-Out

  • Discuss with County staff all decisions open to the County before and when the decisions are made.
  • Review and comment on training materials for recipients and county staff.
  • Hold public hearings on privacy, security and investigations relating to EBT.
  • Develop a written consensus statement on the issue of privacy and fraud investigations with regard to EBT.
  • Make specific suggestions for locations and neighborhoods that need to be well-served with EBT no-surcharge and other cash access locations.
  • Provide input to the process of developing the Cash Access Plan by identifying gaps and making recommendations for enhancements to cash access locations.
  • Present the draft Cash Access Plan submitted by Citicorp for public comment at one or more community forums. The Plan should make clear where cash will be available, the limit of withdrawals, the applicable surcharges and the number and location of no-surcharge cash access locations. The public will be invited to comment on the draft Cash Access Plan at the community forum(s) and in other venues. The Advisory Committee will ensure that all interested parties receive notices about the draft Cash Access Plan and are given sufficient opportunity to comment.
  • Review and comment on the template and draft Cash Access Plans to the County and State.
  • Attend Board of Supervisors and/or HHSS meetings on the Cash Access Plan before the County approves the Cash Access Plan.
  • Establish mechanisms for feedback to determine how the EBT system is working for recipients and to identify any problems for recipients.
  • Other duties as agreed upon by the Advisory Committee, the Board of Supervisors, and/or HHSS.

During EBT Roll-Out

  • Receive and review copies of applicable State and County documents, information, nonconfidential correspondence, and reports (applicable as agreed to by the Advisory Committee) relating to EBT from the County.
  • Review and comment on County updates to the Board of Supervisors and/or HHSS prior to their meetings, when timing allows.
  • Ensure implementation of mechanisms for feedback to determine how the EBT system is working for recipients and to identify any problems for recipients.
  • Make recommendations to the County to help alleviate any problems experienced by recipients.
  • Solicit feedback from small retailers to determine how to improve their experience and increase their participation in EBT.
  • Other duties as agreed upon by the Advisory Committee, the Board of Supervisors, and/or HHSS.

After EBT Roll-Out

  • Continue to gather feedback from recipients about their experience with EBT.
  • Make additional recommendations to the County on how to improve the EBT system for recipients.

COMPOSITION

Voting Members (list of voting persons and/or organizations to be provided later)

Community advocates/partners
Public assistance recipients
County staff
Board of Supervisors staff

Resources

Guests
Additional resources as needed
State staff
Community members

Participants attending meetings as resources may not vote on any matter coming before the Committee.

COMMITTEE CHAIR, FACILITATION, AND PROCEDURE

The Committee will be co-chaired by the County and community advocates. Both the County and community advocates will name one person each to fulfill the role of co-chairs and one person each to serve as alternates.

Shared Duties and Responsibilities of Co-Chairs

  • Facilitate each meeting using prepared agenda
  • Ensure meeting productivity and monitor committee progress
  • Ensure that agreed upon meeting procedures are respected and followed

County Staff

  • Request input for agenda from committee members
  • Create agenda and distribute via email and/or fax prior to meetings
  • Reserve room for meetings, as needed
  • Send out notices regarding meeting to all members via email and/or fax
  • Maintain updated roster of all members
  • Take minutes, ensure minutes are submitted promptly, and send out to all members with agenda for next meeting.
  • Forward the Advisory Committee's recommendations to the EBT Steering Committee.

Decisions

  • The Committee agrees to attempt to make decisions by consensus within reasonable time constraints. If no consensus is reached, the action requires a simple majority vote.
  • Only the votes or opinions of those Committee members present will be counted. No quorum will be required.
  • Decisions and recommendations of the Advisory Committee will be forwarded to the EBT Steering Committee. Final decision-making is the responsibility of the Health and Social Services Director. The Director will make decisions after careful consideration of the recommendations of the Advisory Committee.

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