style='font-size:10.0pt'>Where To Complain About A Bank Or A Credit Problem
style='mso-special-character:line-break'>
AGENCY
style='mso-special-character:line-break'>
OCC:
style='mso-bidi-font-weight:normal'>
Office of the Comptroller of the Currency regulates national banks, federal branches of foreign
banks ("National" or initials "N.A." in the name of the
bank). The OCC also accepts most credit
card complaints.
style='font-weight:normal;mso-bidi-font-weight:bold'>OCC accepts complaints
online, by fax or mail.
style='mso-special-character:line-break'>
style='font-size:10.0pt;color:#993300'>CONTACT INFORMATION
Website
style='color:red'>: www.helpwithmybank.gov
style='mso-spacerun:yes'>
To fill out an online complaint
form click the link below:
style='mso-spacerun:yes'>
href="http://www.helpwithmybank.gov/complaints/complaint.pdf">www.helpwithmybank.gov/complaints/complaint.pdf
Mailing Address:
style='mso-spacerun:yes'>
Comptroller of the Currency
Customer Assistance Group
style='font-size:10.0pt'>1301 McKinney Street, Suite 3450
style='font-size:10.0pt'>
style='font-size:10.0pt'>Houston
,
TX
77010
style='font-size:10.0pt'>
style='mso-spacerun:yes'>
style='font-size:10.0pt'>Fax: 713-336-4301
For general information contact
the OCC customer assistance line at 800-613-6743
or send an e-mail requesting information to:
href="mailto:customer.assistance@occ.treas.gov">customer.assistance@occ.treas.gov
style='font-size:10.0pt'>
style='font-size:10.0pt;color:#993300'>
AGENCY
FRB: The
style='mso-bidi-font-weight:normal'>
Federal Reserve Board
regulates Reserve System member banks (except if OCC applies)
style='font-size:10.0pt'> FRB
style='color:black;font-weight:normal;mso-bidi-font-weight:bold'> accepts
complaints online, by fax, mail or e-mail
CONTACT
INFORMATION
Website:
style='color:blue'>
href="http://www.federalreserveconsumerhelp.gov/?District=13">http://www.federalreserveconsumerhelp.gov/?District=13
style='color:black;font-weight:normal;mso-bidi-font-weight:bold'>.
style='mso-spacerun:yes'>
To fill out an
online complaint form click link below:
href="http://www.federalreserveconsumerhelp.gov/ComplaintForm.pdf">http://www.federalreserveconsumerhelp.gov/ComplaintForm.pdf
style='mso-spacerun:yes'>
style='mso-spacerun:yes'>
Mailing
Address:
Federal Reserve Consumer Help
PO Box 1200
style='mso-spacerun:yes'> Minneapolis,
w:st="on">MN 55480
Fax: 877-888-2520
style='mso-spacerun:yes'>
E-mail:
href="mailto:ConsumerHelp@FederalReserve.gov?Subject=Federal%20Reserve%20Consumer%20Help%20Request">
class=class>ConsumerHelp@FederalReserve.gov
style='mso-spacerun:yes'>
style='mso-spacerun:yes'>
For
general information contact the FRB Consumer Help line at 888-851-1920 (TTY:
877-766-8533)
8 a.m. to 6 p.m. CST
AGENCY
style='mso-spacerun:yes'>
OTS: Office of
Thrift Supervision
regulates savings associations and federally chartered savings banks
"Federal" or "F.S.B." in the name).
style='font-size:10.0pt;color:red'> OTS accepts complaints by fax or mail.
style='font-size:10.0pt;color:black'>Complaints must be sent to the proper
regional office.
style='font-size:10.0pt'>The OTS website provides mailing addresses and
telephone numbers to OTS regional offices.
style='font-size:10.0pt;color:#993300'>CONTACT INFORMATION
style='mso-spacerun:yes'>
style='mso-spacerun:yes'>
Website:
style='font-size:12px'>
href="http://www.ots.gov/resultsort.cfm?catNumber=35&dl=25&edit=0">www.ots.gov/resultsort.cfm?catNumber=35&dl=25&edit=0
Click the above
link to locate mailing addresses and fax numbers for your region or state.
For
general information contact the Office of Thrift Supervision at
style='mso-bidi-font-weight:normal'>800-842-6929
style='font-size:10.0pt;color:black'> or
send an e-mail.
E-mail:
style='mso-bidi-font-weight:bold'>customer.complaint@ots.treas.gov
style='mso-spacerun:yes'>
style='mso-spacerun:yes'>
AGENCY
style='mso-bidi-font-weight:bold'>
style='font-size:10.0pt;color:black;mso-bidi-font-weight:bold'>
style='mso-spacerun:yes'>
NCUA: National Credit Union Administration regulates f
style='font-size:10.0pt;color:black'>ederal credit unions (words "federal
credit union" in the name) NCUA accepts complaints by mail, fax or
style='mso-spacerun:yes'> e-mail.
style='mso-spacerun:yes'> Complaints must be sent to the proper regional
office.
CONTACT INFORMATION
style='mso-bidi-font-weight:normal'>
style='mso-spacerun:yes'>
style='font-size:10.0pt'>
style='mso-spacerun:yes'>
Website:
href="https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01">Federal
Credit Union Complaint Center:
style='font-size:10.0pt;font-family:Arial'>
style='mso-spacerun:yes'>
style='font-size:10.0pt;font-family:Arial;color:black;mso-bidi-font-weight:
bold'>
Click the above link to
locate mailing addresses, e-mail addresses
and telephone numbers for your region or state.
style='mso-spacerun:yes'>
style='mso-spacerun:yes'>
style='font-size:10.0pt;font-family:Arial;color:black;mso-bidi-font-weight:
bold'>
For general information contact the NCUA
consumer complaint line at
style='mso-bidi-font-weight:normal'>800-755-1030
If your credit union is state charted click here:
href="http://www.nascus.org/state-regulators.htm">http://www.nascus.org/state-regulators.htm
AGENCY
style='font-size:10.0pt;color:black'>
style='mso-spacerun:yes'>
FDIC: Federal Deposit Insurance Corporation
style='font-size:10.0pt;color:black'> regulates State-chartered banks that are
not members of the Federal Reserve System. FDIC accepts complaints online, by fax, telephone,
mail or e-mail.
style='font-size:10.0pt;color:#993300'>CONTACT INFORMAION
style='mso-bidi-font-weight:normal'>
style='mso-tab-count:1'>
style='mso-spacerun:yes'>
style='mso-spacerun:yes'>
Website:
href="http://www.fdic.gov/consumers/index.html">http://www.fdic.gov/consumers/index.html
style='mso-spacerun:yes'>
To
fill out an online complaint form click here:
href="https://www2.fdic.gov/starsmail/index.asp">https://www2.fdic.gov/starsmail/index.asp
style='mso-spacerun:yes'>
Mailing
Address:
style='mso-spacerun:yes'>
style='mso-spacerun:yes'>
w:st="on">Federal
style='font-size:10.0pt'>
Deposit
w:st="on">Insurance
Corporation-
Consumer
Response
Center
2345 Grand Boulevard, Suite 100
Kansas City
, MO
64108-2638
style='font-size:10.0pt'>Fax: 703-812-1020
Phone:
877- 275 – 3342
style='mso-spacerun:yes'>
style='mso-spacerun:yes'>
To e-mail your complaint
click on the link below to locate your
style='mso-spacerun:yes'> region or state.
href="http://www.fdic.gov/about/contact/ask/contactinformation.html#ConsumerResponseCenter" class="style1 style2">www.fdic.gov/about/contact/ask/contactinformation.html#ConsumerResponseCenter
AGENCY
style='mso-bidi-font-weight:normal'>
style='mso-spacerun:yes'>
style='mso-spacerun:yes'>
FTC: Federal Trade Commission
style='font-size:10.0pt'> accepts complaints about credit reporting agencies.
The FTC also accepts complaints about non-bank creditors.
style='color:black;mso-bidi-font-weight:bold'>
style='mso-spacerun:yes'> The FTC accepts complaints online, by fax,
telephone, mail or e-mail
CONTACT INFORMATION
style='mso-bidi-font-weight:normal'>
style='mso-spacerun:yes'>
style='mso-spacerun:yes'>
Website:
style='mso-bidi-font-weight:bold'>
href="https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01">FTC Consumer
Complaint Form
style='mso-spacerun:yes'>
Click
the link above to access the FTC online complaint form.
style='mso-spacerun:yes'>
Mailing Address:
style='mso-spacerun:yes'>
Federal
Trade Commission,
Consumer
w:st="on">Response
Center
–FCRA
Washington
,
w:st="on">DC
20580
style='mso-spacerun:yes'>
Phone: 877-FTC-HELP or
877-382-4357
style='mso-spacerun:yes'>
For other FTC contact information, including e-mail addresses,
click here http://www.ftc.gov/ftc/contact.shtm
style='font-size:10.0pt'>
For a list of state banking departments
style='font-size:10.0pt;color:blue'>,
href="http://www.csbs.org/AM/Template.cfm?Section=State_Banking_Departments&Template=/CustomSource/Directory/State_Department.cfm">click
here.
See
style='mso-bidi-font-weight:bold'>http://www.naag.org/ag/full_ag_table.php
for a list of state Attorneys General
For the PDF version, click here.