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Where To Complain About A Bank Or A Credit Problem
AGENCY
OCC:
Office of the Comptroller of the Currency regulates national banks, federal branches of foreign
banks ("National" or initials "N.A." in the name of the
bank). The OCC also accepts most credit
card complaints. OCC accepts complaints
online, by fax or mail.
CONTACT INFORMATION
Website: www.helpwithmybank.gov
To fill out an online complaint
form click the link below:
www.helpwithmybank.gov/complaints/complaint.pdf
Mailing Address:
Comptroller of the Currency
Customer Assistance Group
1301 McKinney Street, Suite 3450
Houston
,
TX
77010
Fax: 713-336-4301
For general information contact
the OCC customer assistance line at 800-613-6743
or send an e-mail requesting information to: customer.assistance@occ.treas.gov
AGENCY
FRB: The
Federal Reserve Board
regulates Reserve System member banks (except if OCC applies) FRB accepts
complaints online, by fax, mail or e-mail
CONTACT
INFORMATION
Website: http://www.federalreserveconsumerhelp.gov/?District=13.
To fill out an
online complaint form click link below:
http://www.federalreserveconsumerhelp.gov/ComplaintForm.pdf
Mailing
Address:
Federal Reserve Consumer Help
PO Box 1200 Minneapolis, MN 55480
Fax: 877-888-2520
E-mail:
ConsumerHelp@FederalReserve.gov
For
general information contact the FRB Consumer Help line at 888-851-1920 (TTY:
877-766-8533)
8 a.m. to 6 p.m. CST
AGENCY
OTS: Office of
Thrift Supervision
regulates savings associations and federally chartered savings banks
"Federal" or "F.S.B." in the name). OTS accepts complaints by fax or mail. Complaints must be sent to the proper
regional office. The OTS website provides mailing addresses and
telephone numbers to OTS regional offices.
CONTACT INFORMATION
Website: www.ots.gov/resultsort.cfm?catNumber=35&dl=25&edit=0
Click the above
link to locate mailing addresses and fax numbers for your region or state.
For
general information contact the Office of Thrift Supervision at 800-842-6929 or
send an e-mail.
E-mail:
customer.complaint@ots.treas.gov
AGENCY
NCUA: National Credit Union Administration regulates federal credit unions (words "federal
credit union" in the name) NCUA accepts complaints by mail, fax or e-mail. Complaints must be sent to the proper regional
office.
CONTACT INFORMATION
Website: Federal
Credit Union Complaint Center:
Click the above link to
locate mailing addresses, e-mail addresses
and telephone numbers for your region or state.
For general information contact the NCUA
consumer complaint line at 800-755-1030
If your credit union is state charted click here: http://www.nascus.org/state-regulators.htm
AGENCY
FDIC: Federal Deposit Insurance Corporation regulates State-chartered banks that are
not members of the Federal Reserve System. FDIC accepts complaints online, by fax, telephone,
mail or e-mail.
CONTACT INFORMAION
Website: http://www.fdic.gov/consumers/index.html
To
fill out an online complaint form click here: https://www2.fdic.gov/starsmail/index.asp
Mailing
Address:
Federal
Deposit
Insurance
Corporation-
Consumer
Response
Center
2345 Grand Boulevard, Suite 100
Kansas City
, MO
64108-2638
Fax: 703-812-1020
Phone:
877- 275 - 3342
To e-mail your complaint
click on the link below to locate your region or state. www.fdic.gov/about/contact/ask/contactinformation.html#ConsumerResponseCenter
AGENCY
FTC: Federal Trade Commission accepts complaints about credit reporting agencies.
The FTC also accepts complaints about non-bank creditors. The FTC accepts complaints online, by fax,
telephone, mail or e-mail
CONTACT INFORMATION
Website: FTC Consumer
Complaint Form
Click
the link above to access the FTC online complaint form.
Mailing Address:
Federal
Trade Commission,
Consumer
Response
Center
--FCRA
Washington
,
DC
20580
Phone: 877-FTC-HELP or
877-382-4357
For other FTC contact information, including e-mail addresses,
click here http://www.ftc.gov/ftc/contact.shtm
For a list of state banking departments, click
here.
See http://www.naag.org/ag/full_ag_table.php
for a list of state Attorneys General
For the PDF version, click here.
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