Consumers, Transparency, and the Open Internet

While we are heartened to see the FCC engaged in a comprehensive approach to improving both wireless and wireline disclosure through the Consumer Information and Disclosure NOI, we believe that the scope and language of the proposed rules in the Open Internet NPRM must be clarified and broadened to alleviate the market harm caused by the dearth of information available to consumers and regulators on network management practices. The Commission should require Internet Service Providers to regularly disclose high-level information to subscribers on how network management practices are likely to affect the end-user experience, as well as detailed information on the purposes, methods and reasons for particular network management practices.